Terms & Conditions
As the person making the booking, you are the principal passenger and are therefore ultimately responsible for the behavior of your guests and any soiling or damage to the vehicle. It is therefore in your best interest to ensure that you draw your guests attention to this page.
Burton travel only accepts bookings from individuals over the age of 18 years. Children aged 14 and under MUST be accompanied by a responsible adult. Children aged 15 – 17 are permitted without adult supervison, however a responsible adult MUST be present at the point and time of pickup.
The only exception to this rule being where the child is being picked up from or dropped off at school, or a similar facility.
All bookings will be subject to a minimum deposit of 20%, which is deductible from the total fare, but non-refundable.
If you have chosen to pay a higher amount in advance, then a refund equivalent to the total amount you have paid, minus the 20% deposit will be issued.
In the event that you have to cancel your booking due to events outside of your control, for example the collapse of your tour company, terrorist attack, extreme weather etc, Burton Travel MAY agree to transfer your deposit to a new booking with us, which should take place no more than 6 months after your original booking.
COVID-19 related cancellations will be exempt from the 6 month clause above and your deposit will be transferable to ANY booking going forward, regardless of how much time has passed.
We will record your return flight number and use a combination of a flight tracking app, Google searches and the information available on the airport arrivals website to track your flight live. Please note that these sources are only accurate where your airline/the airport have reported the data accurately and we can only work off the information available to us, hence the importance of you contacting us in the event of a delay.
We do build contingency into our trips to allow for delays but as I’m sure you will appreciate, some delays can be substantial and just cannot be planned for. Where your flight has been delayed, we will wait as long as is reasonably possible before dropping the run. This will usually be due to a booking conflict caused by your delay. Please note the following regarding refunds in these circumstances:
Contact Made – Where you get in contact with us to let us know about your delay, where possible, we will amend your booking and arrange an appropriate pickup time. This will be free of charge. If it is no longer possible to complete the journey, a refund equivelant to the date for the return trip, minus the 20% deposit will be offered.
No Contact Made – Where we are not informed by you of such a delay and we attend the booking. In the event that we can wait, any time over two hours will be charged a waiting fee of £18 per hour, which you agree to by vitue to accepting these terms and conditions. Where it is not possible to wait until you’re ready, no refund will be offered. We will however be happy to provide written confirmation of this as evidence, should you want to make a claim against your airline.
Changes to your booking
Any amendments that are required after the first 14 days of booking may result in a small admin fee, so please make sure that you check that all information on your itinerary is correct when you receive it via email.
Soiling & Damage to a vehicle
Soiling a vehicle, which includes spillage of ANY LIQUID or BODILY FLUID will result in a soiling charge of at least £60.
Free sickness bags are available in all of our vehicles so do please ask if they are required.
The cost of rectifying any damage caused by any member of your party, which would not reasonably fall into the category of general wear and tear, must be met by you. Where it is believed that the DAMAGE was DELIBERATE, the POLICE will be contacted and your details passed on.
Additional Pick up/Drop off
If you would like any additional pick ups or drop offs please ensure that these are included in your booking request. Due to the terms of our Private Hire License, we will only be able to attend addresses which are included within the original booking so this is important to avoid disappointment on the night.
All of our quotes include any charges or tolls which we would usually expect on the trip you have booked. Therefore the price you see is the price you pay. Your driver WILL NOT ask you to pay for any additional charges.
The only exception to this is where you have specifically requested a stop or specific route, which would incur additional cost, in which case you would be required to pay the cost on the day. If this is the case, your driver will make every attempt to inform you of any additional charge as soon as they can
Our staff have a right to work in a safe and comfortable environment and we have a ZERO TOLERANCE to THREATENING BEHAVIOR of ANY KIND.
In the event that you are asked to leave the vehicle by the driver, NO REFUND WILL BE ISSUED, and if you refuse to leave the vehicle, we will happily drive you to the NEAREST POLICE STATION / POLICE OFFICER.
OUR DRIVERS RESERVE THE RIGHT TO USE REASONABLE FORCE DEFEND THEMSELVES AS PER UK LAW AND WILL EXERCISE THIS RIGHT SHOULD THE NEED ARISE.
Drink & Drugs
Drinking of alcohol is permitted in our vehicles by anyone over the age of 18 years. However this must be from cans or bottles as glasses (including plastic) are not permitted as they pose a high spillage risk.
You choose to drink at your own risk and any spillages will be subject to the £60 soiling charge.
The taking of Illicit drugs is not permitted and if you are caught, or evidence of its use is discovered after you exit the vehicle, the POLICE WILL BE INFORMED. You will be asked to leave the vehicle, or where the discovery is made after dropping you off, we will not be present for your return trip and NO REFUND WILL BE ISSUED.
While the Company endeavors to ensure that the Site is normally available 24 hours a day, the Company will not be liable if for any reason the Site is unavailable at any time or for any period.
Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
Each registration is for a single user (which may be either an individual or company) only. The Company reserves the right to make it impermissible for you to share your user name and password with any other person or with multiple users on a network.
Responsibility for the security of any passwords issued rests with you.
When you visit the Site, or send emails to the Company (for example, sending a message through the contact page) via the Site, you are communicating with the Company electronically. The Company may communicate with you by email or by posting notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights.
In the unlikely event, you would like to make a complaint against Burton Travel or one of our drivers please do so by contacting us by telephone on 01724 411511 or through the websites contact page and we will respond to you ASAP.