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Frequently Asked Questions
Please find below, the answers to all of the questions we get asked on a regular basis. If after reading this you were unable to find the answer to your question, please do not hesitate to contact us using one of the methods listed at the top of the page.
A. In addition to our regular valeting schedule, we are now disinfecting all hard surfaces you may come into contact with, between every job.
Is not currently a legal requirement to wear a mask in Private Hire vehicles, and we understand that many people may prefer not to wear one, having been made to do so for hours at the airport and during their flight so we will not insist that you wear one, that will be entirely your choice to make. All of our drivers have been issued with a reusable face masks with replaceable filters and they MAY choose to wear this on their own accord. Should you prefer your driver to wear their mask whilst you are in the vehicle, please say so and we will be more than happy to do so. Our vehicles also carry a supply of disposable face masks which we can provide you with, should you wish to wear one and not have one of your own.
With a bit of ingenuity, we have devised a way of installing hand sanitizer as you enter our vehicles and your driver will have a bottle of their own, plus one mounted in the boot for use when loading your luggage.
A. The short answer to this question is NO. The long answer is, that throughout the pandemic we have continued to charge the same great prices and we plan to continue to do so at least until the next fiscal year. Of course price rises are inevitable eventually but we will always be committed to setting competitive prices which are a fair reflection of the costs and work involved in providing our services. Any customers who are having to rearrange bookings cancelled due to COVID-19, will have their original quote honored (where a new destination is chosen, this will be charged at pre-COVID prices).
A. We currently operate minibusses that can accomodate up to eight passengers.
A. Of course, we would be delighted to receive your booking. Many of our regular passengers are in fact individuals and couples who appreciate the space, comfort and raised seating position our vehicles provide.
A. Our vehicles are of the long wheel base type so there is plenty of space for luggage and the boots are cavernous. The minibus seating can also be configured in various ways to increase this space where fewer passenger spaces are necessary. For eight passengers this can be up to 12 medium-large cases. Where there are up to five passengers the rear row of seats can be removed, providing the storage space of a Crew Van. For up to two passengers, both rows of rear seats can be removed, essentially turning the vehicle into a van.
A. Yes. Depending of course their length will have a bearing on how they’ll fit. Generally, the boot is wide enough for anything the length of your average freeride/freesyle snowboard to lay flat on top of your cases. Anything longer such as cross-country skis or alpine boards would need to be laid lengthways and secure over the back seat, resulting in a reductuion of passenger numbers.
A. Yes we provide travel for any distance. Whether it’s a school run or lift to work, or a trip to or from North Lincolnshire from ANY UK DESTINATION.
A. All of our drivers are fully Licensed by North Lincolnshire Council. As part of this process all applicants are subject to an Enhanced Disclosure & Barring Service check, which is repeated every three years upon renewel of their licence. In addition to this, all of our drivers have clean driving licences.
A. We can accept payment by virtually any means, though due to various events that have impacted the travel industry in recent years, we reccomend card payment, due to the assurances they provide with regard to you getting your money back in the event of a collapse of the industry for example. We use paypal to process our payments (don’t worry, you do not require a Paypal Login), so you can use your PayPal balance, or pay by card if you are using VISA, MASTERCARD, MAESTRO or AMERICAN EXPRESS. Payments of deposits by cash can be made at our offices. We also accept payment via bank transfer. We do accept payments via cheque, however, these MUST be cleared PRIOR to the day that you travel. Any outstanding balance due on the day of your outgoing journey will be payable to your driver by cash or card.
A. Yes. We have child seats to cover children of all ages and can cater for most families. In the rare event we do not have the full number of seats you require, or your child requires a specialist seat for example, we will be happy to securely store your seats free of charge.
A. Yes. We have fully comprehensive Taxi/Private Hire insurance and Public Liability Insurance.
A. If the vehicle you are using is a Hackney Carriage (yellow licence plates), then yes a meter will be fitted and used, as required by law. If you have booked a Private Hire vehicle (green Licence plates), it may or may not have a meter. Regardless of which type of vehicle you use, IF a meter is fitted and your journey begins and ends in North Lincolnshire, it MUST be used and then the price we charge is the lower of either the meter price, or the pre-arranged price as quoted prior to your trip. For journeys which begin or end outside of North Lincolnshire, the meter will not be used and you will pay the price as agreed prior to your trip.
A. Under the terms of our Operating Licence, if the vehicle you use is a Hackney Carriage (yellow licence plates), then yes, we will be able to do additional drop offs immediately upon instruction and the additionhal cost will be calculated using the meter. However, for Private Hire (green licence plates) we are only allowed to attend addresses included within your booking, therefore, it will be necessary for you to provide the addresses at least two hours prior to your pickup time, so that we can update your booking details to accomodate this. Please note that it will be necessary to negotiate a new price for this, which must be paid PRIOR to setting off on your way home.
A. If you are using a Hackney Carriage (yellow plates), no food or drink is permitted what so ever. In our Private Hire vehicles (green plates) we do permit cold food, and alcohol. Please do note though that the soiling fee would apply, should ANY liquids (even water leaves a mark once it dries) be spilt on the seats.